Turning workforce readiness and quality controls into reliable field delivery.
CASE STUDY / EXECUTIVE VIEW
From challenge to outcome
600+Staff in readiness scope
5Operational zones
~70%Reduction in reporting errors
1M+ SARAssigned resources and equipment
01
The challenge
Preparing teams across five zones and maintaining consistent training, attendance and quality reporting.
02
My role
Training Manager progressing to Quality Manager in 2023; 2024 close-out reporting contribution.
03
Execution
Built a tracking workflow for directly supervised staff, connected with existing project systems to support attendance and reporting, alongside training and live quality auditing.
04
Outcomes
Over 600 staff covered by readiness activity and around 70% fewer attendance/reporting errors.
600+ refers to field readiness scope across the field team, with responsibilities distributed across the event structure.
A multi-zone citywide event requires coordinated training, attendance, reporting and consistent visitor-service quality.
02 / MY ROLE
Training Manager, then Quality Manager — 2023; final reporting contribution — 2024.
03 / THE APPROACH
Led training readiness across five zones and created a staff-tracking workflow linked to existing systems for directly supervised personnel, attendance and reporting, then progressed into live quality oversight.
04 / WORK & IMPACT
Readiness scope of 600+ personnel; attendance and reporting errors were reduced by approximately 70% within the project scope.
